So, late last month, I get my electric bill for about $186, and I pay it on the 2nd. Today, I get a new e-bill giving an estimated reading between Sept 17 and October 1, with a $106 credit. That’s funny, The previous bill (For $186) was an actual reading between Sept 17 and Oct 18. What the heck’s going on here?

I get home and I’ve got a printed bill which reflects the same numbers as the e-bill I received online. The customer service line closes in about 5 minutes, so I call (aren’t I cruel). Apparently, someone said they were moving into my address and my account had been closed! I had to almost fight this out of the lady because she was so incredulous that I’d be arguing over a $106 credit! I told her that I wanted to know what was going on so that I didn’t get bitten later, so she finally looked it up and said that the account had been closed on Nov 1. WTH?!?!? First thing I said was “huh?, I’m standing in the kitchen of (my address) with the power on, so that’s not right.”
then it was “I’d like to know who authorized that closing”

“We can’t tell you that mam.”

OK, fine, “Can you fix it?”

“Of course, let me reopen the account”

“What can I do to prevent this from happening again?”

And her answer? “absolutely nothing, it randomly happens and this time you just happened to be the victim”

Needless to say, I’m a little pissed. 1) I have a year contract with an energy supplier to provide me with green energy at a fixed rate all year – I don’t want that going up. 2) it’s my fucking account! I should be the only one authorized to close it!

I will be writing a letter to my public utilities commission asking how this happens and what consumers can do about it, but I’m still extremely pissed

I tried to call my energy supplier to check on my account there to make sure everything was OK, but they closed at 7pm EST, and it was about 8:10 EST. They don’t reopen until Monday at 7am, but you can be sure I’m going to call them and make sure my account with them is all straightend out.

URGH